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Frequently Asked Questions
How do I create a subscription?
Creating a subscription for your favorite F’ing supplements and nutrition items couldn’t be easier! When adding the item to your cart, select the option to Subscribe & Save along with your desired delivery frequency. Also if enrolling into the free sample 14-day trial initiates a subscription. You can also adjust your new subscription settings from within the cart itself during checkout.
What are the benefits of a subscription?
F’ing subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, you save money! Every subscription order receives a 20% discount off MSRP. From the initial order to the very last, you’re saving monies.
Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.
How do I manage my deliveries?
The beauty of our subscription program is that you have complete control. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty.
Should you need to edit your subscription, all you need to do is log into your FingFocus.com account and head to your profile to view your subscription(s) and their controls. You can add or remove items from an existing subscription, adjust your order frequency, and change your next order date, just to name a few.
Need to change your shipping address or payment method? You can select from any address or payment method already saved to your account or you can add a new one. Each subscription can have its own shipping address and payment method, so you’re not limited to just one for your orders.
Need a hand? Don’t hesitate to reach out! Email hello@FingFocus.com and our incredible support team will be happy to help!
How will I know when my subscription order is on its way?
You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door. No surprises here!
When will I be charged?
You’ll be charged automatically on the date the order is processed.
An order just processed that I wasn’t ready for. Can it be canceled?
We got you! If the order has just processed and you haven’t received a shipping notification yet, you can cancel the new order and the subscription by emailing Hello@FingFocus.com or by using this link . This will also include a refund for the order, ensuring you’re taken care of all at once.
If the order has already shipped, you’ll need to reach out to our Customer Experience Team (hello@FingFocus.com) to see how we can best assist. We’ll work together on the solution that’s best for you.
F’ing Subscription Terms and Conditions
The subscription discount is 20% off MSRP of certain products when choosing a recurring rebill frequency, and is outlined on the FingFocus.com product webpage and in the cart during checkout. Discount applied may change for subscriptions created during disruptive sale events (Black Friday, Cyber Monday, Semi-Annual Sale, etc). The subscription discount does not “stack” on top of sale pricing — only the greater discount will apply for a transaction. Subscription product pricing at rebill will apply the standard subscription 20% discount off product MSRP. Applicable taxes and normal shipping rates and rules apply.
Fee and Renewal
The subscription fee is stated on the FingFocus.com product webpage. Applicable taxes, and normal shipping rates and rules apply to all subscriptions. We will attempt to honor your preferred shipping method of your F’ing subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.
If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription. Visit your Account Dashboard and Subscription Orders to see renewal dates for your subscription.
UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR F’ING SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
We may, in our sole discretion, change these Terms. Customers with an active F’ing subscription will be notified via email at their F’ing account email address of any changes to these Terms.
Termination by Us
We may terminate your F’ing subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any F’ing subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
We strongly believe in our products and want every customer to leave satisfied, so if something’s not exactly right for you, we've got you covered. Items purchased on FingFocus.com can be returned within 30-days of the initial purchase date, and anything outside the 30 days may qualify for store credit. Please contact customer service before sending any product back for a return, replacement, or exchange. Refunds will not be given to repeat or recurring customers. When buying a unit, only the price of the unit(s) will be refunded, additional restocking fees may apply. Because of our large scale fulfillment operation and shipping partners, auto-refill orders must be skipped or canceled 24 hours before the renewal date by live chat or email hello@FingFocus.com